Order cancellation
You may request cancellation before the order is shipped. Contact us immediately with your order number. Once an order has been shipped, it cannot be cancelled and will follow the applicable delivery or return-to-origin process.
Items that are not returnable
We do not accept returns for change of mind, colour preference, size selection, minor variation in screen colour, or expected variation in glow intensity. Please check all photographs, specifications and the size guide before placing an order.
Wrong, damaged or defective item
Report a wrong, damaged or manufacturing-defective item within 48 hours of delivery. Send the order number, clear photographs and a continuous unboxing video to 3darkclothings@gmail.com or WhatsApp +91 94253 22743. The item must be unused, unwashed and returned with its original tags and packaging.
Replacement and refund
After verification, an eligible claim will first be resolved through a replacement. If the replacement is unavailable, a refund will be issued. Prepaid refunds are sent to the original payment method within 5–7 working days after approval. For COD orders, we may request verified UPI or bank details to process an approved refund.
Return shipping
For an approved wrong, damaged or defective-item claim, 3Dark will arrange or reimburse reasonable return shipping as communicated by support. Do not send any product without approval and return instructions.